Grievance Redressal Policy : Bimaforall

Grievance Redressal Policy

  • Home
  • Grievance Redressal Policy
  • 1

    OBJECTIVE

    We strive to achieve the below mentioned objectives under our Grievance Redressal Policy:
    Equity and fairness in treatment of all policyholders at all stages.
    Proper, bonafide and comprehensive redressal of grievances raised by all policyholders.
    Ensuring appropriate redressal of grievance of policyholder to their utmost satisfaction.
    Make policyholders aware of their rights for seeking alternate remedies in law.
  • 2

    SCOPE

    The scope of this policy is to cover all complaints and/or grievances raised by various stakeholders such as individual policyholders, agents, partners and/or any other entity involved in the issuance and any other step during the subsistence of the insurance policy.
    Proviso: The said scope does not include anything related to any request or inquiry for a policy.
  • 3

    GRIEVANCE/COMPLAINT

    Processing of Grievances and/or Complaints raised will be in conformity with the Insurance Regulatory and Development Authority (Protection of Policyholders’ Interests) Regulations 2017.
    A Grievance and/or Complaint is broadly defined as any dissatisfaction that is conveyed by the policyholder regarding the commission or omission of an action and/or any deficiency of service calling for corrective steps.
  • 4

    REDRESSAL MECHANISM

    The Turn Around Time (TAT) for acknowledgment of receipt of a grievance/complaint raised is 3 business working days. The details of the aggrieved customer will be forwarded to the Grievance Redressal Cell for addressing of issues raised.
    The Grievance Redressal Cell will make all possible efforts to provide an appropriate and equitable resolution to the aggrieved customer within 2 weeks i.e. 15 business working days from the date of receipt of the grievance/complaint.
    The company will make all possible efforts to resolve the issues in an appropriate manner. The company may contact the customer, if the need arises, to have a better understanding and prompt redressal of their grievance.
    The grievance/complaint can be registered through the following means:
    SMS 9871541646
    Email support@omnis.healthcare
    Helpline Number 9871541646
    Personal Visit to Office ¼, 4 th Floor, Najafgarh Road, Tilak Nagar, New Delhi-110018.
    Postal Address ¼, 4 th Floor, Najafgarh Road, Tilak Nagar, New Delhi-110018.
  • 5

    ESCALATION

    The mechanism of escalation comes into picture if the customer is dissatisfied with the initial redressal of grievance by the Grievance Redressal Cell. The below mentioned level of escalation of addressing grievances/complaints is followed:
    1 st Level: Customer Care
    9310827761
    E-mail: support@omnis.healthcare
    2 nd Level: Principal Officer
    Mb. No. 9871541646
    Tel No. 011-25994501
    E-mail: grievance@omnis.healthcare
  • 6

    ALTERNATE REMEDY

    Incase, the issue of the policyholder remains unresolved with the response of the concerned officers of the Grievance Redressal Cell, she/he can approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI).

    TOLL FREE NO:155255

    Email ID: complaints@irda.gov.in

    http://www.igms.irda.gov.in/

    Consumer Affairs Department

    Insurance Regulatory and Development Authority of India

    9th floor, United India Towers, Basheerbagh

    Hyderabad – 500 029, Andhra Pradesh

    If the issue remains unresolved even after the above mentioned steps, the policyholder may approach the Insurance Ombudsman for redressal of their grievance.